WavexSupport
Speaker still muffled, a question about your subscription, or something not working? Most questions are answered below. If not, email us and we'll help.
Please include your iPhone model and iOS version. We usually reply within 1–2 business days.
Getting the best results from water eject
- Turn the volume all the way up with the volume buttons. Wavex shows a warning when the volume is low.
- Disconnect headphones and Bluetooth speakers. The sound has to come from the iPhone's own speakers. Wavex warns you when something is connected.
- Place the iPhone face down on a soft cloth so the speaker points at the floor and the water can drip out.
- Repeat two or three times if the sound is still muffled, then let the iPhone air-dry. Remaining moisture evaporates on its own.
- Silent mode is fine. Water eject plays even when the Ring/Silent switch or Action button has your iPhone on silent.
The speaker still sounds muffled
If several sessions and a few hours of drying don't help, Apple suggests these checks:
- Remove any case, screen protector or film that may cover the speaker or receiver.
- Check the speaker openings for dirt or lint and clean them gently with a small, soft-bristled brush that is clean and dry.
- Open Settings › Sounds & Haptics and drag the Ringtone and Alerts slider back and forth. If you hear nothing, or the slider's speaker button is dimmed, the speaker may need service.
- Make a call with speakerphone on. Static or crackling only during calls can be a network problem.
Source: Apple Support: If you hear no sound or distorted sound from your iPhone speaker.
"Liquid detected" in the charging port
Water eject clears the speaker, not the charging port. If iOS shows a liquid-detection alert, unplug the cable, tap the iPhone gently with the port facing down and leave it to dry in moving air. Try charging again after at least 30 minutes; drying can take up to a day. Don't use rice, heat, compressed air or cotton swabs. Our liquid detected guide explains every step.
Noise meter shows nothing
The noise meter needs microphone access. Open Settings › Privacy & Security › Microphone and turn Wavex on. Readings are estimates from the iPhone microphone and aren't a calibrated measurement. Audio is never recorded.
Subscription, restore and refunds
- Restore a purchase: in Wavex open Settings › Restore Purchases, signed in with the Apple Account you used to subscribe.
- Cancel or change your plan: Settings › Manage Subscription in Wavex, or Settings › [your name] › Subscriptions on your iPhone. Cancel at least 24 hours before renewal to avoid the next charge.
- Refunds are handled by Apple: request one at reportaproblem.apple.com.
Download
Wavex is available for iPhone on the App Store.